Privacy Policy
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About this policy
This policy describes how personal information may be handled when you explore Hidden Door’s escape rooms and mystery events, contact our team or follow a booking link. The information involved depends on the features you use and the details you choose to share.
Enquiries and correspondence
When you contact Hidden Door, you may provide your name, email address, preferred date, group size and details of your enquiry. These details help us respond and discuss a suitable experience. Please avoid including sensitive information that is not needed for your enquiry.
Bookings and external services
A booking link may take you to a separate booking provider. Information entered on that service is handled according to its own privacy information and terms. Review the destination before providing payment details or other personal information.
Technical website information
Delivering a website can involve technical information such as device and browser details, network information and requested pages. The precise information processed depends on the hosting and services used. This policy does not identify a particular analytics provider or assume that optional tracking is enabled.
Cookies and similar technology
The use of cookies or local storage depends on the features and external services available during your visit. Where optional technologies are offered, relevant information and choices should accompany them. Browser settings also allow you to manage stored website data.
Handling information and requests
Enquiry information should be accessible only to those who need it to deal with the request. How long it is needed depends on the purpose of the correspondence and applicable obligations; no fixed retention period is specified here. To ask about information you supplied or request a correction, contact hello@example.com. Available privacy rights and the handling of requests depend on the circumstances and applicable law.